Employer Profile Individualised Care Ltd

Individualised Care Ltd

‘Individualised Care uses resources and expertise to enhance the quality of life of our Service Users and provide support to our workforce to enable them to deliver a service of high caliber.

Values and Principles

To enable us to meet our aim of effective service delivery we follow our operational values and principles of care.

Values

We maintain the Convention rights under the Human Rights Act 1998 of the individuals we provide service to by establishing clear and strong communication links with Service Users and Clients.

Respect for their dignity, individuality and privacy, and for their right to make decisions is evidenced in the way their care plan and package is construed after consultations from the Service User, their social worker, next of kin and other relevant health professionals.

We also promote and take account of the following values:
• Confidentiality of Service User's information
• Appropriate consent of Service User
• Preservation of Service User's freedom of thought, religion, expression, personal beliefs and values.

Principles

Individualised Care respects the lifestyle choice of our Service Users and this is reflected in the provision of service promoting independence and autonomy.

• We aim to provide for each Service User a package of care that contributes to his or her overall personal and healthcare needs and preferences. We work in partnership with other services and professionals to empower individuals’ to achieve their full potential based on their potential and skills and maximize their participation in the community.
• We offer flexible solutions based on the assessed needs of individuals to     reflect
Changes in Service User's individual needs.
• Prior to providing a service we ensure that a potential Service User needs and preferences are thoroughly assessed so as to maintain and improve their quality of life.
• The feedback of Service Users and their next of kin are valued and help in the continual improvement of our procedures.
• Ensure the necessary level of training and support is available to our workforce based on the national occupational standards for the care industry set by the national training organization, Skills for Care. All Individualised Care employees and Care Workers receive the relevant training and experience required for their roles.

Your local office is registered with the Regional Care Commission (CQC/CSSIW/SCRC).

Nature of services we provide

We provide Care Workers of the highest caliber, to the private sector, hospitals, voluntary organizations, charities and local authorities.  We can provide care and support for the following Service User groups with differing needs and level of care required:

• Older People
• People with Learning and Physical Disability
• People with sensory Loss including those with dual sensory impairment
• People with Mental Health
• People with Dementia
• Children and their families
• People with challenging behavior
• People who need escort services
• Palliative Care

We provide services for the following settings and duties:

• Personal Care, Shopping and Light cleaning
• Social outing, Escort services and activities
• Travelling to and from appointments
• 24hrs packages
• Night settling services
• Awake Night
• Respite Care

‘Individualised Care support workers

We recognize that for most Services Users the most important people in our organization are the care and support workers with whom Service Users will have regular contact.   We take great care in recruiting, training and supervising our workers. Our Care Workers have a wide range of qualifications and experience.

• They have relevant and recent paid care experience
• They are provided with all mandatory up to date training
• They are to be registered on an NVQ within six months of their first assignment
• They are provided with the necessary specialist training

Range of specialist training

• Safeguarding Vulnerable Adults & Children
• Risk Assessment
• Medication Awareness
• Moving and Handling
• Infection Control
• C.O.S.H.H
• Health and Safety
• Fire Safety
• Management of violence and aggression at work
• Death, dying and bereavement
• Emergency First Aid
•  Autism
• Food, Nutrition and Hygiene
• Dementia
• Epilepsy
• PEG TUBE FEED

The contact details are as follows:

Individualised Care Ltd
4 Coburg Road, Wood green, London N22 6UJ