First and foremost, there is a commitment to put the wellbeing and quality of life of our clients at the heart of everything we do. We work with our clients during an initial assessment to really understand not only WHAT care or support is required but HOW you want it as well as WHEN you need it.
For those of us needing support to live at home safely and in the way that really matters to us, the personality and ability of the carer we have coming into our home makes all the difference, and being constantly let down and overlooked is not, by definition, caring.
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